Privacy Policy

Welcome to ABC. ABC (collectively, “ABC”, “our”, “we”, or “us”) provides web-based services that help customers find and connect with the services they need. In these terms, “you”, “your”, “user”, or “customer” means anyone who visits, accesses, or interacts with our website (www.abc.com) or any of our other channels, whether or not they intend to use our services. Our practices are highlighted in this policy in relation to the collection, storage, usage, processing, and disclosure of personal data that you share with us while you opt for our services and avail products through our platform (collectively, the 'Services'). At ABC, we respect your privacy and are committed to protecting your personal information. By reading this privacy policy, you confirm that you have read and agree to be bound by the mentioned terms and give your consent to the practices described under this privacy policy.

Our platform may feature links to third-party websites (collectively, "Third-Party Services"). Clicking those links on your behalf may result in giving access to those third parties to collect or share your personal data, and we are not held responsible for that.

1. PERSONAL DATA THAT WE COLLECT

(a) We may collect personal information in diverse categories, including, but not limited to:

  • Contact Information: Details such as your mailing or home address, email addresses, and mobile numbers.
  • Profile and Personal Data: This includes your username or similar identifiers, photographs, and gender.
  • Marketing and Communications Data: This includes your address, email address, feedback, information posted in service requests, offers, responses to user surveys and polls, and your preferences in receiving marketing communications from us.
  • Technical Data: This can include your IP address, browser type, internet service provider, operating system details, access time, page views, device ID, device type, frequency of visiting our platform, use of our services, location data, and other technology.
  • Usage Data: It includes information about how you use our Services and your web activities, including booking history, user taps and clicks, time spent on the platform, etc.
  • Transaction Data: It includes details of your credit or debit card or any other payment method used to complete the purchase of our products or services.

2. HOW DO WE COLLECT PERSONAL INFORMATION

(a) We use to collect personal data that you provide us with some of your personal data directly when you interact with us, and it is generally when you:

  • Create an account.
  • Use our Services
  • Carry out other service-related activities
  • Interact with promotions, polls, or online surveys.
  • Request marketing communications.
  • Reach out to us for customer service, report a problem, or share feedback.

(b) Every time you visit the platform or use the Services, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, service logs, and other similar technologies.

3. HOW DO WE USE YOUR PERSONAL INFORMATION

(a) We use your personal data only when we need it. We may use your personal information for the following purposes:

  • While verifying your identity to register you as a user.
  • Providing the Services to you.
  • To enable the provision of Professional Services to you.
  • To monitor trends and improve the user experience.
  • To improve the functionality of our Services and platform.
  • To enhance customer service and respond effectively to your support needs.
  • For transactions and processing payments.
  • To notify you of changes to the Services, updates, and occasional news regarding us and our Services.
  • To comply with legal obligations.
  • To improve and enhance our business and delivery models.
  • To protect our business and our Services, including troubleshooting, system testing, data analysis, and business operations.
  • To enforce our terms, establish or exercise our legal rights, or defend ourselves against legal claims.

4. DISCLOSURES OF YOUR PERSONAL DATA

(a) We may need to share your personal data with third parties to fulfill your service or professional needs.

(b) We truly oppose being engaged in any unlawful practices associated with the disclosure of your personal information, such as selling your personal data.

(c) We may disclose accumulated personal data to internal third parties, which are generally other companies within the ABC.

(d) Third parties may include:

  • Our associate partners and service providers.
  • Hosting and operating our Platforms.
  • Providers that offer marketing assistance, conduct our business, process payments and transactions, and related processes.
  • Other analytics service providers that conduct web analytics for us.

5. YOUR RIGHTS & CHOICES

(a) By means of this privacy policy, you declare that all your personal information shared by you is accurate, up-to-date, and to the best of your knowledge.

(b) As we respect your privacy concerns, you are regarded as having rights and choices in relation to:

  • Access your personal information across our platforms
  • Correcting misleading, false, inaccurate, and incomplete information as soon as you become aware of it.

(c) You have the right to opt out of promotional or marketing-related communications that we may send you occasionally to let you know about our products and services.

(d) We may take a reasonable timeframe to respond to any request regarding opt-out or making alterations to your personal details.

6. DELETION OF ACCOUNT AND PERSONAL DATA

(a) You may be allowed to willingly delete your account or personal information stored with us by letting us know as early as possible. We may need a significant amount of time to process your request.

(b) Upon deletion of your account or personal information, you will lose access to all our services.

7. DATA SECURITY & RETENTION

(a) We comply with appropriate security, administrative, technical, and physical measures to protect your personal information, including data encryption, access control, threat & breach monitoring, establishing secure servers & firewalls, and employee training.

(b) At any time we encounter a potential breach causing harm to your personal information, we take immediate, necessary steps to protect your personal data from unauthorized access and disclosure and will inform you in accordance with the state's applicable data breach notification laws.

(c) You are required to keep your password secret and confidential once you have created an account or registered yourself with us.

(d) We are not held responsible for the losses, unauthorized access, or use of your personal information, or for any activity on your user account due to compromised, lost, stolen passwords, or disclosure.

(e) In case you encounter any unusual activity that resembles compromise of your account password, you should notify us immediately to initiate a password reset.

(f) We may retain your personal information for research or statistical purposes to fulfill our stated aims, for a reasonable period.

8. COOKIES POLICY

(a) We may use cookies or similar technology to operate our website, improve performance, analyze your browsing behavior, improve your user experience, and for other purposes.

(b) Cookies are simply small files that a website transfers to your device's hard drive via your web browser, allowing us to analyze your browser and collect certain information about you.

(c) We generally use cookies or such tracking technology to understand your preferences for future visits, find identical and distinctive information, and make things accordingly for your future visit.

9. BUSINESS TRANSITIONS

(a) In the event that we undergo a business transition, such as a merger, acquisition, or sale of the entire or a partial portion of our assets by any other company or organization, your personal information might be included among our assets that will be transferred.

10. UPDATES TO THIS POLICY

We update our policy from time to time; hence, we request that you review this policy occasionally. If any changes occur in your personal data and if it changes during your relationship with us, you can reach out to us and inform us about the changes that have occurred. Any changes or updates to the provided clauses on this privacy policy page will take effect immediately once published. If you have any queries, concerns, complaints, or requests related to this privacy policy, you can contact us.